The Tango Hotel Istanbul
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Privacy Policy

Last Updated: January 1, 2025

The Tango Hotel Istanbul ("we", "us", or "our") is committed to protecting the privacy and personal data of our guests and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

The Tango Hotel Istanbul

Bozkurt Mah. Dolapdere Cad. No: 213, 34373 Şişli / Osmanbey, Istanbul, Turkey

Phone: +90 212 230 24 04

Email: info@thetangohotelistanbul.com

2. Personal Data We Collect

We may collect the following categories of personal data:

Reservation & Stay Data:

  • Full name, date of birth, nationality
  • Passport or ID number (required by Turkish law)
  • Contact information (email, phone number, postal address)
  • Check-in and check-out dates
  • Room preferences and special requests
  • Payment information (credit/debit card details)

    • Website Usage Data:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies (see our Cookie Policy)
  • Language preferences

    • Communication Data:

  • Emails, messages, and inquiries sent to us
  • Guest feedback and reviews
  • Newsletter subscription preferences

    • 3. How We Use Your Data

    We process your personal data for the following purposes:

  • Hotel Reservations: To process and manage your booking, including special requests and room assignments
  • Guest Registration: To comply with Turkish accommodation regulations requiring guest registration with local authorities
  • Communication: To respond to your inquiries, send booking confirmations, and provide pre-arrival and post-stay communications
  • Payment Processing: To process payments and issue invoices
  • Service Improvement: To improve our hotel services, website, and guest experience
  • Marketing: To send promotional offers and newsletters (only with your explicit consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations
  • Safety & Security: To ensure the safety and security of our guests and property

    • 4. Legal Basis for Processing

    We process your personal data based on:

  • Contractual Necessity: Processing necessary to fulfill our accommodation contract with you
  • Legal Obligation: Processing required by Turkish law (e.g., guest registration, tax obligations)
  • Legitimate Interest: Processing necessary for our legitimate business interests (e.g., service improvement, security)
  • Consent: Processing based on your explicit consent (e.g., marketing communications)

    • 5. Data Sharing

    We may share your personal data with:

  • Turkish Authorities: As required by law for guest registration (Turkish National Police / Emniyet Genel Müdürlüğü)
  • Payment Processors: Secure third-party payment service providers
  • Booking Platforms: If you booked through a third-party platform (e.g., Booking.com, Expedia)
  • Service Providers: IT service providers, email service providers, and other vendors who assist our operations
  • Airport Transfer Partners: If you request transfer services

    • We do not sell your personal data to third parties.

    6. Data Retention

    We retain your personal data for:

  • Guest records: 10 years as required by Turkish law
  • Financial records: 10 years as required by Turkish tax regulations
  • Marketing consent records: Until you withdraw your consent
  • Website analytics data: 26 months

    • 7. Data Security

    We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for data in transit
  • Secure payment processing (PCI DSS compliant)
  • Access controls and authentication for our systems
  • Regular security assessments
  • Staff training on data protection

    • 8. Your Rights

    Under KVKK and GDPR, you have the right to:

  • Access: Request information about your personal data we hold
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing based on legitimate interest or direct marketing
  • Withdraw Consent: Withdraw your consent at any time for consent-based processing

    • 9. International Transfers

    If you are located outside Turkey, please note that your data will be transferred to and processed in Turkey. We ensure appropriate safeguards are in place for any international data transfers.

    10. Children's Privacy

    Our hotel services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.

    12. Contact Us

    For any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact us:

    Email: info@thetangohotelistanbul.com

    Phone: +90 212 230 24 04

    Address: Bozkurt Mah. Dolapdere Cad. No: 213, 34373 Şişli / Osmanbey, Istanbul, Turkey